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This includes emails, social media posts & comments, telephonic conversations, and chats. Handle all your customer interactions in one platform. Predict what works for your customers, what doesn’t, and develop strategies based on the information. This helps companies to uncover insights about customers and sales. SAP CRM has an interactive dashboard and advanced data visualization features. It offers chatbots for interacting with users on social media and messaging applications. SAP CRM is powered by AI and Machine Learning to automate daily tasks such as entering customer data. This helps in handling customer tasks in one place. This includes emails, calendars, accounting software, customer surveys, documents, and e-signatures. ![]() You can integrate all sources of data with your CRM. Moreover, pipeline management, lead generation, and related can be integrated easily. This allows effective conversion of leads into potential buyers. This solution lets you identify, track, manage, and store leads properly. This data can be accessed by all employees. Details such as contact numbers, names, and social media account information are stored in a central database. SAP CRM lets you secure all your customer details in one place.
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